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FAQ

To help address questions regarding my practice, I have provided answers to commonly asked questions for your reference in the expandable categories below.

If you have further questions please feel free to contact me directly through my email or call 519-330-6736 and I will be happy to help.

Payment (7 Questions)
What methods of payment do you accept?

I accept cash, Visa, MasterCard, Interac, and my gift certificates as appropriate payment methods.

Please note that that payment is required at the end of each session and that I do not direct bill, take American Express or accept claims for WSIB or HCAI.

Is massage therapy covered by OHIP or other extended health plans?

While massage therapy is not covered by OHIP, it is often included in many workplace and extended healthcare plans. Coverage comes in a wide variety of plans and percentages that are often unique to you depending on factors such as the insurance provider, your workplace, and level of benefits package you have opted into.

Please contact your employer or insurance provider to learn the extent of your coverage and whether a doctor's note will be required for financial reimbursement.

How does coverage for massage therapy typically work?

Having benefits allow you to receive care at little to no personal expense up to a certain percentage or monetary amount. Many plans require that you pay for treatments first and later submit the expense receipt for reimbursement. I provide my official expense receipt after receiving payment at the end of each treatment or can provide a yearend receipt if you prefer.

The specifics of health benefits vary between providers and plans. Please consult your benefits booklet or insurance provider to learn the specifics of your coverage.

Do you direct bill or accept claims for WSIB or HCAI?

No, currently I do not direct bill insurance companies or accept claims for WSIB or MVA. Please note that payment is required at the end of each treatment where I will then provide you my official expense receipt that your insurance providers require to provide your financial reimbursement.

Wondering what the acronyms mean? See below:

WSIB - Workplace Safety & Insurance Board - http://www.wsib.on.ca/WSIBPortal/

HCAI - Health Claims for Auto Insurance - http://home.hcaiinfo.ca/index.php

Do you have gift certificates available for purchase?

I do! You can request to purchase gift certificates any time of year in person, by email, or by phone. Each certificate is customized to you requiring the following information to include on them:

  • Name of person(s) gifting the certificate
  • Name of the person receiving the certificate
  • The gifted item (can be monetary or a specific treatment length)
For a list of my treatment prices, please see my Fee Schedule.

Are gift certificates refundable?

No. My certificates are non-refundable, cannot be exchanged for money, and expire a full year from the date of purchase. The expiration can be extended on a certificate if a request is made within the month of its expiry.

Are gift certificates legally allowed to expire?

While the Consumer Protection Act bans retail business gift cards from having an expiry date, gift certificates for specific service, such as massage, can legally have expiry date and lose their value when not used.

For further information on this provincial legislature please consult https://www.ontario.ca/consumers/gift-cards

Scheduling (5 Questions)
How do I schedule an appointment?

You can request an appointment by phone or through my website by clicking on the "Request Appointment" tab at the top of this page.

For further assistance please click here.

How far in advance should I request my appointment for a specific day and time?

Please make your request at least 24 hours in advance to best ensure you receive your preferred day and time. I always do my best to accommodate you and your schedule but please recognize that it may not always be possible.

What if I am late for my appointment?

If you are running late please contact me as soon as possible by phone or email.

I allow a 15 minute grace period to accommodate any minor delays, If you arrive within the grace period I will try to provide the full treatment length if there is not a conflict in my schedule. However, be aware that the fee will remain the full original cost regardless of the treatment length that I am able to provide.

If the grace period expires and no contact is made your treatment will be cancelled and you will be subject to a penalty fee of half cost of the scheduled treatment. Please reference my cancellation policy for details.

What is your policy regarding treatment cancellations?

Giving notice of a cancellation is a common courtesy that shows respect not only for myself and but to other clients as well. If you need to cancel your appointment, please try to give at least 24 hours notice if possible. If you do not attend your appointment and do not give appropriate notice you will be held accountable to a penalty fee of half the arranged treatment cost.

I realize that plans can change but please understand that I offer a service that requires me to physically be present. Since my time is set aside for you, if you do not show I am losing income from your appointment and also the potential income of scheduling another client in that timeslot.

Should I reschedule when I am feeling unwell?

It is better to be safe than sorry. If you are feeling under the weather please be considerate of others and contact me by phone or email with as much notice as possible to help reduce the risk of spreading illness.

Location (4 Questions)
Where is your practice located?

As of November 28, 2016 I am located on the second floor of 559 Exmouth Street, Suite 4 in Sarnia, Ontario. For my complete contact information and directions please click here.

Is parking available at your building?

There is a free parking lot located at the south side of the building that is accessed by Oxford Street.

Which entrance do I use to reach your office?

Please make sure to enter the doors facing the parking lot on the northeastern corner of the building just across Exmouth Street from Cravin's restaurant. You will be in a stairwell with an interior door in front of you that leads to the elevator that you can use either to reach the second level.

Is your office accessible for patients with mobility impairments?

Unfortunately my current office is up a flight of stairs and not accessible for persons in wheelchairs. If you require any special modifications please do not hesitate to ask whether or not I can accommodate you. If am not able to meet your needs I will gladly refer you to another practitioner who can better accommodate you.

About Massage (9 Questions)
What conditions are treatable by massage?

Massage therapy removes unnecessary stress on our entire body by directly treating imbalances in muscles, tendons, ligaments and connective tissues. A brief sample of conditions proven to be improved through massage therapy are:

  • Nerve impingement
  • Postural dysfunction
  • Sprains and strains
  • Constipation and congestion
  • Scar tissue
  • Repetitive strain injuries
  • Stress
If you have a condition wonder if massage therapy can help not on this list, and, please contact me. If the event massage is not suitable I will do my best to help you find a qualified person to meet your needs.

What are the benefits of massage therapy?

Registered massage therapy utilizes hands-on techniques to optimize the body’s natural processes to fix prevent and address physical dysfunction, pain and stress levels. Massage therapy positively influences the muscular, nervous and circulatory systems so that physical ability can be maintained, developed or improved.

Are there any risks to receiving massage therapy?

Massage therapy potentially carry some risks and, for this reason, you must complete a health history form at your first session so that any potential harm can be recognized. Risks can come if an individual:

  • Has a heath conditions affecting the whole body such as osteoporosis
  • Has any allergies to lotions or disinfecting agents
  • Is regularly taking medications such as blood thinners, steroids or pain killers
If you have concerns regarding whether massage therapy is right for you, please contact me. If massage therapy is not appropriate for you I will inform you of any alternative treatments.

Can my condition be resolved in one treatment?

It is not possible to predict without knowing many important details and circumstances of every client. Improvements can be noticed almost immediately following your massage, but total resolution will depend on factors such as:

  • If the cause can be removed
  • Severity of the condition
  • How long the condition has been present
If you have any questions regarding massage therapy and your condition please email me.

How often should I schedule a massage?

As a general rule of thumb, receiving a therapeutic massage once every month will provide preventative and ongoing benefits. However, for treatments to be more effective, the length and frequency may need to be adjusted in relation to the severity and cause of your condition.

Does getting a massage treatment hurt?

You may experience minor discomfort similar to that of a moderate workout for 24-48 hours as some massage manipulations are used to break down scar tissue and other negative tissues to allow healthy functional tissue to return to the area.

I will provide you with simple and effective instructions for homecare to help minimize these brief effects.

How will I feel after receiving a massage?

Most clients feel very relaxed and perhaps a little drowsy or lightheaded following their massage. Dizziness is usually caused by getting up too quickly so please take a moment to re-orient yourself before slowly getting off the massage table and redressing.

What type of massage lubricant do you use?

I use a translucent unscented hypoallergenic gel that applies like a lotion and moisturizes skin. It is water dispersible and does not leave an oily feeling or risk staining your clothes. However, if you have a preferred lubricant you are welcome to bring it along with you!

Are there circumstances when I shouldn't seek massage?

As with any treatment, there are circumstances where massage therapy could potentially cause adverse effects or require modifications to certain massage techniques or length of the session. A brief sample of circumstances requiring caution or to delay receiving massage are:

  • Having an open wound, severe sunburn, or a rash that has not been observed by a physician
  • Running a high or prolonged fever, chest pain and difficulty breathing, or feeling overly faint disoriented or nauseous
  • Taking certain medications such as blood thinners, pain killers or anti-inflammatories
  • Any new or worsening condition that feels like the worst you've ever had such as a headache
If you have concerns regarding whether massage therapy is right for you, please consult with your primary healthcare provider or feel free to contact me. If massage therapy is decided to be not appropriate for you, I will help you seek an alternative treatment.

First Treatment (6 Questions)
Should I arrive early for my appointment?

Yes, I would recommend that you arrive 5-10 minutes before your scheduled treatment to guarantee your full treatment time and help maintain a reliable schedule for everyone.

What will happen at my first appointment?

I would recommend arriving 5-10 minutes early to complete all the required prerequisites without overlapping your hands-on time. I will need you to complete a health history form, have a brief interview and, if necessary, a brief assessment to clarify potential causes of your condition and verify whether it is treatable by massage therapy.

Please inform me which body areas you would like me to treat and whether you would like pillows, music or anything else that will help me design the session to meet your needs and goals within the time allotted.

Do I have to fully undress for a treatment?

Only if you are comfortable in doing so. While it is most beneficial for skin on skin contact to occur, it is your choice to remove as much or as little clothing as you wish as you will be covered by the sheets on the massage table. Your treatment can be always be modified and you will never be pressured to do anything that you are not comfortable with.

What if I don’t want treatment on a certain body area?

No problem! It is your personal choice of which areas will be treated or avoided. Please note that I will outline my suggested treatment plan according to your symptoms outlining the body structures would be included but I will not proceed without receiving your consent to do so.

Are there any preparations I need to make before my appointment?

There are no mandatory preparations you will need to take but I would recommend checking that if you have coverage for massage therapy whether you require a physician's note to receive reimbursement. I would also recommend that you remove and keep jewelry at home and refrain from taking any pain killers prior to treatment as they interfere with your accurate feedback on pressure and may lead to overtreatment and damage of tissues.

What do I do while getting a massage?

Take a deep breath, get comfortable and relax! I am here for your wellbeing and will tailor each treatment to best suit your specified treatment goals. Whether you wish to talk, stay silent, fall asleep or alter the treatment in any way please do not hesitate to ask!

Youth Discount (5 Questions)
When did the youth discount come into effect?

The 10% discount on the treatment cost for youth under the age of 18 came into effect as of August 01, 2015.

How much discount is given for youth treatment?

The youth discount reduces the cost of each treatment by 10% for eligible persons. For example, with a 60 minute session the cost is normally $75.00 but with the youth discount you would save $7.50 for a total cost of $67.50.

Who is eligible to receive the youth discount?

Any person under the age of 18 qualifies to receive the youth discount for each treatment. Each client's age will be verified during the client interview and health history intake which will ask your date of birth.

Why offer a discount on youth treatments?

I am offering this discount to show my appreciation to my clients for the trust they invest in me by kindly referring my name to friends, colleagues, and even their own family members and children. Parents often selflessly pay for their children to receive care and, while many health plans do include some coverage for dependent children, I realize that the cost of care can add up very quickly.

Through this discount I also hope it will provide extra incentive to not allow expense be an issue in whether treatment is sought when a condition is in the early stages or only after it has become chronic and serious.

Are discounted treatments different than usual?

No. The lowered cost of treatment does not change the treatment in anyway including the length or quality of the massage. One potential difference is that there may be a parent or guardian present due to the age of the client.

If the accompanying adult is present they can choose whether they wish to stay in the room during the treatment or if they wish to leave and return afterwards. I also would be happy to demonstrate a few basic massage or stretching techniques for the adult to help the child between treatments.